Management of IT Services
Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. The contents are central for any organization to make an impact in the market or industry. Different models come into play when delivering IT service management.
A notable framework in IT service management is the COBIT. The model is used widely by providers among them the Blue Fox Group. It has used it over the years and managed IT services Phoenix. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. It extends the same services to include management practices. The frameworks has less requirements because it is published in IT governance Institute as well as Information Systems Audit. The Control Association also approves its usage.
IT service management also accepts the Microsoft Operations framework. The framework has 23 manuals used by IT professionals. Experts in information technology (IT) industry find these materials indispensable. Areas of concern are creation, execution, cost effectiveness and efficient management services. IT service management considers these areas fundamental. They are resource materials for MOF and Information Technology Infrastructure Library (ITIL) guidelines. The 23 training manual form the foundation with which Blue Fox Group continues to manage IT services in Phoenix. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.
IT service management can also use the Six-Sigma framework. Motorola developed this model immediately following the Microsoft one. It is a high-achieving model. Handled areas are gathering information, and subsequent evaluation. It helps institutions in reducing overall costs in IT service management. Another framework for managing IT services is the ISO 2000. It is the standard with which the world bases its rules. It was developed by British Standards Institutions but accommodates other models, as well. It supports other technologies as well.
The other form of model is the Open Group Architecture Framework. It revolves around organizing and governing technology implementation . The main area of interest remains software technology. The open group continuously manages TOGAF several years after inventing it. The Open Group that manages TOGAF is a registered independent association operating within the larger information technology sector. Information Technology Infrastructure Library (ITIL) is the last of all the frameworks used in IT service management. No one disputes with the fact that, it serves the business world effectively. It helps in aligning the best IT requirements with the needs of the business. ITIL v3 is the most common brand of Information Technology Infrastructure Library (ITIL) framework in IT service management.
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